Frequently Asked Questions
📑 Quick Navigation
🌿 Product Information
Are your products organic and natural?
Many of our products feature natural and organic ingredients, including aloe vera, green tea extract, vitamin C, jade, and bamboo. We prioritize eco-friendly, cruelty-free formulations and sustainable materials wherever possible. Check individual product descriptions for specific ingredient lists and certifications.
Are your beauty products cruelty-free and vegan?
Yes! We're committed to ethical beauty. Our makeup and skincare products are cruelty-free, and many are vegan-friendly. Look for specific vegan and cruelty-free tags on product pages to find options that align with your values.
What skin types are your products suitable for?
Our products are designed for all skin types, including sensitive, acne-prone, dry, oily, and combination skin. Products like our Green Tea Cleansing Mask and Hydrating Face Spray are formulated to be gentle yet effective for diverse skin needs.
Do your products contain harmful chemicals or parabens?
We prioritize clean beauty formulations. Our products avoid harsh chemicals and many are paraben-free. We focus on nourishing ingredients like vitamin E, glycerin, hyaluronic acid, and botanical extracts to deliver results without compromising skin health.
💡 Usage & Application
How do I use the jade facial roller?
Start with clean skin and apply your favorite serum or moisturizer. Gently roll the jade roller outward from the center of your face toward your hairline, using upward motions on your neck. Use the smaller end for under-eye areas. Store in the refrigerator for an extra cooling, de-puffing effect.
How often should I use facial masks and treatments?
For clay masks like our Green Tea Cleansing Mask, use 2-3 times per week. Hydrating serums and treatments can be used daily. LED facial masks and microcurrent devices work best with consistent use—typically 3-5 times per week for optimal results.
Can I use multiple skincare devices together?
Yes! Many of our beauty devices complement each other. For example, you can use an ice roller after a facial massage tool, or apply serum before using a microcurrent device. Always follow individual product instructions and start slowly to see how your skin responds.
How do I clean and maintain my beauty tools?
Clean jade rollers, gua sha tools, and silicone brushes with mild soap and warm water after each use. For makeup brushes, use our Automatic Makeup Brush Cleaner or wash weekly with gentle cleanser. Store tools in a clean, dry place to maintain hygiene and longevity.
🔬 Ingredients & Safety
What are the benefits of green tea in skincare?
Green tea is rich in antioxidants that help detoxify skin, reduce inflammation, fight acne, and protect against environmental damage. Our Green Tea Cleansing Mask harnesses these benefits to cleanse pores, control oil, and promote a healthy, radiant complexion.
Is vitamin C good for all skin types?
Yes! Vitamin C is a powerful antioxidant that brightens skin, evens tone, boosts collagen production, and protects against free radicals. Our Vitamin C Nourishing Cream is formulated to be gentle enough for sensitive skin while delivering visible results.
Are your products safe during pregnancy?
While many of our products use gentle, natural ingredients, we recommend consulting with your healthcare provider before using any new skincare or beauty products during pregnancy or while nursing, especially those with active ingredients or electrical components.
Do you test on animals?
Absolutely not. We are firmly committed to cruelty-free beauty and do not test our products on animals at any stage of development or production.
📦 Shipping & Returns
Do you offer free shipping?
Yes! We offer free shipping on eligible orders. Check individual product pages or your cart for current shipping promotions and qualifying order amounts.
What is your return policy?
We want you to love your purchase! Please review our Return and Refund Policy page for complete details on returns, exchanges, and our satisfaction guarantee.
How long does shipping take?
Shipping times vary based on your location and selected shipping method. Most orders are processed within 1-2 business days. You'll receive tracking information once your order ships so you can monitor delivery progress.
♻️ Sustainability & Ethics
How are your products eco-friendly?
We prioritize sustainability through reusable beauty tools (like our silicone swabs and scalp massagers), recyclable packaging, bamboo and natural materials, water-saving shower heads, and products designed for long-term use rather than single-use disposables.
What makes your packaging sustainable?
We use refillable containers (like our bamboo blush jar), minimal packaging materials, and recyclable components wherever possible. We're continuously working to reduce our environmental footprint across our entire product line.
Do you support any charitable causes?
We believe in giving back to our community and supporting causes aligned with our values of wellness, sustainability, and ethical business practices. Check our About Us page for current partnerships and initiatives.
🛡️ Product Care & Storage
How should I store my skincare products?
Store most skincare products in a cool, dry place away from direct sunlight. Some items like face mists and ice rollers benefit from refrigeration for an extra refreshing effect. Always check product labels for specific storage instructions.
What is the shelf life of your products?
Most unopened products remain fresh for 2-3 years when stored properly. Once opened, use within 6-12 months for optimal freshness and effectiveness. Check product packaging for specific expiration dates and PAO (Period After Opening) symbols.
How do I charge my electric beauty devices?
Most of our electric devices come with USB charging cables for convenient, universal charging. Charge fully before first use and recharge when battery runs low. Refer to individual product manuals for specific charging times and battery life.
Still Have Questions?
Can't find the answer you're looking for? We're here to help! Contact our customer support team, and we'll get back to you as soon as possible.
