Return and Refund Policy
Return & Refund Policy
30-Day Return Policy
- Returns must be requested within 30 days of receiving your item.
- Once your return request is approved, the item must arrive at our facility within 30 days to qualify for a refund.
- Items must be unused, in original packaging, and include proof of purchase.
How to Start a Return
- Via the Shop App: Navigate to your order details and initiate the return—no need to email us first!
- Via Email: Contact us at info@gnsbeauty.com with your name, order number, and proof of purchase.
- Once approved, we’ll provide a return shipping label and instructions.
Return Shipping Fees & Processing
- Customers are responsible for return shipping costs.
- A $3 processing fee is deducted from refunds.
- Refunds are issued within 10 business days after receiving the returned item.
Non-Returnable Items
- Opened personal care products, custom logo items, and perishable goods cannot be returned.
- Sale items and gift cards are non-refundable.
Exchanges
- To exchange an item, return the original purchase first, then place a new order.
European Union 14-Day Cooling-Off Period
- EU customers can return purchases within 14 days for a full refund, provided items remain unworn and unused, with tags and original packaging.
Refunds
- Approved refunds are processed to the original payment method within 10 business days.
- If a refund hasn’t arrived within 15 business days, contact us at info@gnsbeauty.com for further assistance.
