At GNS Beauty & Personal Care, we prioritize fast, reliable shipping and a seamless return experience. Below are our policies to ensure clarity and customer satisfaction.
GNS Beauty & Personal Care Shipping Policy
At GNS Beauty & Personal Care, we prioritize fast, reliable shipping and a seamless experience. Below are our policies to ensure clarity and customer satisfaction.
Processing & Delivery Time
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Processing Time: Orders ship within 3 to 5 business days.
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Delivery Time:
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United States: Typically 3 to 5 business days once shipped.
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International: Usually 5 to 10 business days, depending on customs processing.
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Order Tracking You will receive a tracking number via email once your order ships.
International Orders Customers are responsible for any customs duties and taxes that may apply.
Shipping Issues & Delayed Orders
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Order Not Delivered: If your order hasn’t arrived within 45 days (U.S.) or 60 days (international) from the shipping date, please contact us for a refund or a new shipment at our expense.
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Lost or Stolen Packages: If your tracking information shows "delivered," but you have not received your package, you must obtain a non-delivery certification from your local post office to be eligible for a refund or replacement.
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Damaged Products: If your item arrives damaged, you have 30 days from the delivery date to request a full refund or replacement. You must provide photo or video evidence of the damage.
