Store Credit Policy – GNS Beauty & Personal Care
At GNS Beauty & Personal Care, we value our customers and strive to provide the best experience. Our store credit policy ensures a fair and convenient resolution for select situations.
Eligibility for Store Credit
Store credit may be offered in the following cases:
- Returns Outside the Refund Window: If a return is requested beyond our standard return period but the product remains unused and in original condition.
- Product Dissatisfaction (Non-Defective): If a customer experiences a minor issue with a product but it remains functional (e.g., scent preference, texture variance).
- Shipping Delays or Incorrect Orders: If an order experiences an excessive delay or the incorrect item is received.
- Loyalty Gesture: Store credit may be offered as a goodwill gesture to loyal customers or for special promotions.
- Refund Policy Exceptions: In cases where a refund isn’t applicable per our refund policy, store credit may be provided as an alternative solution.
Store Credit Usage & Terms
- Store credit is issued in the form of a digital code or account balance.
- It can be used for any future purchase on our website.
- Store credit does not expire and can be applied at checkout.
- It cannot be redeemed for cash or transferred to another account.
- If the new purchase total is lower than the store credit amount, the remaining balance can be used for future purchases.
How to Request Store Credit
Customers can reach out to info@gnsbeauty.com with their order details to determine eligibility. If approved, store credit will be processed within 5 business days and sent via email.
We appreciate your support and aim to make your shopping experience smooth and enjoyable. For any questions regarding this policy, feel free to contact us!
